Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery and third-party referrals:

Names and contact details
Addresses
Date of birth
Emergency contact details
Photographs or video recordings
Health information
Dietary information (including allergies and health conditions)
Information about care needs (including disabilities, home conditions, dietary requirements, and general care provisions)
Information about support requirements
Information about lifestyle, interests, or personal history

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights, which are briefly outlined below:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure: You have the right to ask us to delete your personal information.
Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
Your right to object to processing: You have the right to object to the processing of your personal data.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.

Where We Get Personal Information From

Directly from you.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact detail